Shipping Policy

Effective Date: 01 September, 2026

Thank you for shopping at Green Coffee By Herman.

We aim to deliver your order safely and conveniently across the Kingdom of Saudi Arabia (KSA).

1. Shipping Areas

We currently ship to all regions and cities across Saudi Arabia (KSA).

Our delivery service covers major cities and other accessible areas throughout the Kingdom.

2. Shipping Charges

🇸🇦 Saudi Arabia Orders

• FREE shipping on all orders across Saudi Arabia.

• Cash on Delivery (COD) is available.

• There are no additional shipping charges for standard delivery.

3. Order Processing Time

• Orders are processed after confirmation.

• Our team may contact you by phone or WhatsApp to confirm your order.

• Orders are then prepared and handed over to our delivery partner.

4. Delivery Time

Delivery times may vary slightly depending on the customer's location, public holidays, weather conditions, or periods of high demand.

5. Payment Options

We currently offer:

• Cash on Delivery (COD) – Available throughout Saudi Arabia.

You can pay for your order in cash when it is delivered to you.

6. Tracking Information

Once your order has been shipped, tracking information may be provided where available.

If you need assistance with your delivery or tracking information, please contact our support team through WhatsApp.

7. Delivery Delays

While we aim to deliver orders within the stated delivery timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Courier or logistics issues

• Incorrect or incomplete delivery information

• Public holidays

• Weather conditions

• High-demand periods

• Unforeseen circumstances or force majeure events

8. Incorrect Address or Contact Information

Please ensure that your shipping address and contact details are accurate when placing your order.

Green Coffee By Herman is not responsible for delays resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If you need to update your delivery information after placing an order, please contact us as soon as possible.

9. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable or the provided contact or address information is incorrect, additional delivery arrangements may be required.

Please keep your phone available after placing an order so our delivery partner can contact you when necessary.

10. Contact Us

If you have any questions about shipping or your order, please contact us through WhatsApp:

🌐 Website: https://greencoffeebyherman.com/

📞 WhatsApp: +971 56 109 1556